Limits of Liability: This web site and the information provided herein are provided on an “as is” basis. Neither themobilegrid.com or its parent company, affiliates, nor each of their representative officers, directors, employees, and agents warrant that the use of the website will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness, or reliability of the content provided on the site. Under no circumstances shall themobilegrid.com or its associates be liable for any direct, indirect, incidental, or consequential damages that result from your use of or inability to use the website or from products or services offered on the site including, but not limited to, your reliance on any information obtained from the site or the use of products or services offered on the site that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. We will make every effort and use every good measure to deliver your order on time. We are not responsible for any delay of the shipment during transit, for reasons including, but not limited to, negligence by the shipping carrier, employee strikes, and weather.
Pricing Errors: Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, or even shipped. If an order is refused due to a pricing error after it was shipped, we may issue a charge to reconcile the difference.
Payment Methods: We accept Visa, Mastercard, American Express, Discover credit cards. We also accept PayPal, PayPal Credit, and Amazon Checkout payment methods.
We also accept purchase orders from government agencies, education institutions, and corporations. All purchase orders are subject to credit approval.
Sales Tax: We charge the applicable sales tax for orders delivered to an address in the state of Delaware, or if your credit card billing address is in the state of Delaware. We do not charge sales tax on any orders shipped to other states in the United States.
Price Changes & Mistakes: In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Canceled Order: If after you place your order and you decide to cancel your order, we will gladly do so only if the order has not been shipped. To cancel, you must notify us no later than the next business day after placing your order. A $20.00 processing fee will be billed against your credit card for orders up to $1,000.00, $50.00 charge for orders up to $10,000.00 and charges for orders over $10,000.00 will be determined at time of cancellation.
Refused Shipment: Customers shall be charged all shipping charges, and a 20% restocking fee for all refused shipments (this covers cost to receive and inspect all returned items.
Order Mistakes Made by US: Call us immediately with a description of the issue and we will make arrangements for pick-up and then ship a replacement of the correct item.
“AS IS Not Returnable” Items: All AS IS Not Returnable Orders are Final Sales.
Special Orders: All Special Orders are Final Sales. A Special Order is anything that is designed to fit a specific vehicle/applications. Special Order items may take more time for delivery and the delivery time is determined by the manufacturer and is not under our control.
Returns & Refunds: There are no refunds on generators or service installs.
Damaged Merchandise in Transit: Claims for damage are different with UPS, FedEx and truck freight (“LTL (Less Then Load) Carrier”). When any carrier delivers a shipment to you, you are requested to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods. For UPS or FedEx act as follows: If the package is obviously damaged, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within one (1) business day to expedite the replacement process.
For LTL Carriers (Truck Freight) act as follows: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill “at time of delivery”. If damage to the merchandise is severe, you MUST refuse delivery. Freight damaged items so noted at “time of delivery” and will be replaced/repaired by the Carrier (LTL Carrier reserves the right to repair or replace) at no charge by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept the Damaged shipment You will have all responsibility to make a claim with the trucking company. If there is no visible or obvious damage (carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken items after opening, call the LTL Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. You are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt. LTL Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information.
To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight (“LTL Carrier”)) has the right to inspect the merchandise and original shipping cartons before processing your claim.
Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), please call the manufacturer directly. Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise (policies may vary from manufacturer to manufacturer).
Secure Transactions: All online orders are processed using a secure server, which encrypts all submitted information.
Warranty: All merchandise sold by The Mobile Grid Inc. is under the terms of the manufacturer of that specific product.
GOVERNING LAW; VENUE; DISPUTE RESOLUTION: All matters arising out of or relating to this Order or these Terms and conditions are governed by and construed in accordance with the internal laws of the State of Pennsylvania without giving effect to any choice or conflict of law provision or rule (whether of the State of Pennsylvania or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Pennsylvaia. Any legal suit , action or proceeding arising out of or relating to this Order or these Terms and Conditions will be instituted in the federal or state courts having jurisdiction over Montgomery County, Pennsylvania. Each party irrevocably submits to the exclusive jurisdiction of the courts in any suit, action or proceeding.
In the event of any controversy or claim arising out of or relating to this Order or the Terms and Conditions, or a breach thereof, the parties shall resolve the matter through binding arbitration in accordance with the Rules for Compulsory Arbitration set forth in the Montgomery County, Pennsylvania. Rules of Civil Procedure. The parties shall attempt to agree on a single arbitrator to hear the dispute and in the event they are unable to so agree, each party shall select their own arbitrator and the two arbitrators so selected shall select a third arbitrator and all three arbitrators shall hear and decide the matter. Each party shall be responsible for the costs of their selected arbitrator and shall jointly share the costs of the third arbitrator. In the event a single arbitrator is agreed upon, the parties shall jointly share the cost of the arbitrator. The arbitrator(s) shall have the authority to award the prevailing party in the arbitration the costs incurred for the arbitrator(s) as well as reasonable attorney fees and costs. The arbitration shall be held in Montgomery County, Pennsylvania.. The selected arbitrator(s) shall be licensed attorneys in the State of Pennsylvania with at least Ten years of experience in commercial litigation matters. The laws of the State of Pennsylvania shall apply in any arbitration proceeding, without regard to principals of conflict of laws. Any party may enforce any award rendered pursuant to this arbitration provision by bringing suit in Montgomery County, Pennsylvania.